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Welcome to My Online ServicesSM

Planned System Outage Affecting My Online Services

beginning Friday, December 14, 2018 at 6:00 P.M. ET through Friday, December 14, 2018 at 9:00 P.M. ET

Periodically, we need to conduct routine system maintenance/upgrades to our server. During these planned outages, you may have limited access to few functionalities of your account information within My Online Services. We apologize in advance for any inconvenience this may cause.

Log in to your account now or register today (if you are a first-time user).

- View your claims, explanations of benefits (EOBs) and benefit usage details
- Access valuable health and wellness tools
- Research cost of care data, if available for your plan
- Request, display or print your member ID card
- Search for doctors, hospitals and other providers within your network
- And much more

To best view this site, your screen resolution should be set at 1024 x 768 or higher.


Did you know that the Aetna Coventry brand is part of the Aetna family? As we work to become one company, you may see or hear both names.

Coventry Medicaid members are now served by Aetna Better Health.

Member Login
  • Forgot Username? 
  • Need a Hint? Forgot Password? 

    Your password must include:

    -at least 8 characters
    -one Capital letter
    -one number

    Password is case sensitive. (So remember if you use capital or lowercase letters.)

    • Please enter your LAN Credentials.

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Register Now

Create an account to use the secure features and tools for managing your health information.

Register Now
Take the Guided Tour


Password Reset. Please enter your old password first then enter new password. At least 8 characters, one Capital Letter, one number
   Please Enter and Confirm Your New Password to Continue.
 
Reset your password
Enter your new password. Your password must include: At least 8 characters, one Capital Letter, one number
 
 
 
Confirm new password. Your password must include: At least 8 characters, one Capital Letter, one number
 
 
 
Password strength and security standards

Password Requirements

Your password must include:
-Must contain at least one uppercase letter
-Must contain at least one lowercase letter
-Must contain at least one numerical digit
-Cannot be the same as your username
-Cannot contain the word "password"

 
 
Please enter the information below
 
   
 
   
 
   
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
Please answer the Security Question
 

 

 
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Note: Are you a member of Aetna Better Health? Go to www.aetnabetterhealth.com.

Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Important note: If you have new coverage under an Aetna plan, please register for access to Aetna Navigator®, your new secure member website. Go to www.aetnanavigator.com.

Print this Dialog
 

You have a new secure member website to access your 2019 plan information. Go to https://health.aetnamedicare.com to login/register. If you want to go paperless, sign-up for electronic communications through this new website.



You can continue to access your plan information from 2017 and 2018 through My Online Services (https://member.cvty.com) which will be available through end of 2020. You may not be able to view all of the information you saw before. Call us if you have any questions or need additional information.

 
 

Your password has been changed successfully. Please click on continue to enter My Online Services.

 
 

Your login information has been sent to the email address on file with us.