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We've cleared the path for you to control your own health care.

 

Welcome to My Online ServicesSM

Access this site to see your 2019 or older plan information:

- View your claims, explanations of benefits (EOBs) and benefit usage
- Access valuable health and wellness tools

To best view this site, your screen resolution should be set at 1024 x 768 or higher.

As of 1/1/20, Foreign Service Benefit Plan, MHBP and Rural Carrier Benefit Plan members are served by the Aetna member website.

For Aetna Medicare 2021 Provider directories, please click below: Aetna Medicare 2021 Provider Directories.

For Medicare contact information and forms, click here



Please note that My Online Services (MOS) will shut down for all members after July 9, 2021.

Please download any information you need prior to this date.

Member Login
  • Forgot Username? 
  • Need a Hint? Forgot Password? 

    Your password must include:

    -at least 8 characters
    -one Capital letter
    -one number

    Password is case sensitive. (So remember if you use capital or lowercase letters.)

    • Please enter your LAN Credentials.

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Register for 2021 plans on Aetna Member website

This website has your 2019 and older plans.


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Password Reset. Please enter your old password first then enter new password. At least 8 characters, one Capital Letter, one number
   Please Enter and Confirm Your New Password to Continue.
 
Reset your password
Enter your new password. Your password must include: At least 8 characters, one Capital Letter, one number
 
 
 
Confirm new password. Your password must include: At least 8 characters, one Capital Letter, one number
 
 
 
Password strength and security standards

Password Requirements

Your password must include:
-Must contain at least one uppercase letter
-Must contain at least one lowercase letter
-Must contain at least one numerical digit
-Cannot be the same as your username
-Cannot contain the word "password"

 
 
Please enter the information below
 
   
 
   
 
   
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
Please answer the Security Question
 

 

 
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Note: Are you a member of Aetna Better Health? Go to www.aetnabetterhealth.com.

Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Important note: If you have coverage under an Aetna plan in 2021, please register for access to Aetna Health, your new secure member website at https://www.aetna.com.


You can continue to access your plan information from 2019 and 2020 through My Online Services (https://member.cvty.com) which will be available through end of March 2021. You may not be able to view all of the information you saw before. Call us if you have any questions or need additional information.

Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Important note: If you have coverage under an Aetna plan in 2021, please register for access to Aetna Health, your new secure member website at https://www.aetna.com.


You can continue to access your plan information from 2019 and 2020 through My Online Services (https://member.cvty.com) which will be available through end of March 2021. You may not be able to view all of the information you saw before. Call us if you have any questions or need additional information.

 
 

Your password has been changed successfully. Please click on continue to enter My Online Services.

 
 

Your login information has been sent to the email address on file with us.