Splash Image

 

Welcome to My Online Services

Planned System Outage Affecting My Online Services

beginning Saturday, September 23, 2017 from 02:00 PM ET to Saturday, September 23, 2017 09:00 PM ET.

Periodically, we need to conduct routine system maintenance/upgrades to our server. During these planned outages, you may have limited access to few functionalities of your account information within My Online Services. We apologize in advance for any inconvenience this may cause.

Log in to your account now or register today (if you are a first-time user).

- View your claims, explanations of benefits (EOBs) and benefit usage details
- Access valuable health and wellness tools
- Research cost of care data, if available for your plan
- Request, display or print your member ID card
- Search for doctors, hospitals and other providers within your network
- And much more

To best view this site, your screen resolution should be set at 1024 x 768 or higher.


Did you know that Coventry Health Care is part of the Aetna family? As we work to become one company, you may see or hear both names.

Coventry Medicaid members from VA, WV, or MI, please call the phone number on your card for member services.

 

Member Login

  • Forgot Username? 
  • Need a Hint? Forgot Password? 

    Your password must include:

    -at least 8 characters
    -one Capital letter
    -one number

    Password is case sensitive. (So remember if you use capital or lowercase letters.)

  • Please enter your LAN Credentials.

    •
  • Loading Logging in, Please Wait

Register Now

Create an account to use the secure features and tools for managing your health information.

Register Now
Take the Guided Tour
iPhone and Andriod compatible

On the Go?
Get Coventry® Mobile

Stay connected to your health & benefits info with the Coventry Mobile app!

Coventry - Mobile - Qrcode
Coventry - Mobile - iOS Apps Store Coventry - Mobile - Google Store

Coventry Mobile is free and easy to use. You must always sign in with your user name and password to access the app's features. Without that information, no one can reach your personal data.

If you've already registered for My Online Services, you must use the same user name and password for Coventry Mobile.

Compatible with:
•  Android™ smartphones with OS 2.2 or later and Android tablets with OS 3.0 or later
•  iPhone®, iPod touch®, and iPad® with iOS 5.1 or later

While My Online Services is always available, Coventry Mobile is not available for:

•  Members enrolled in a Coventry Medicaid plan in Florida or Pennsylvania
•  Members covered by a Coventry Medicare plan after 12/31/15

   Please Enter and Confirm Your New Password to Continue.
 
 
 
 
 
 
 

Password Requirements

Your password must include:
-Must contain at least one uppercase letter
-Must contain at least one lowercase letter
-Must contain at least one numerical digit
-Cannot be the same as your username
-Cannot contain the word "password"

 
 
Please enter the information below
 
 Please enter Member ID or State Medicaid ID located on your Member ID card.  
 
 Required. Enter date of birth in this format: MM/DD/YYYY.  
 
 Required. Your home address postal or ZIP Code.  
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
 
Please answer the Security Question
 This is the Secret Question you created when you set up your My Online Services Account.
 
 
 
 
 
Net Support
 
Please contact Net Support at 1-866-213-0805 or 1-724-778-6200 for assistance during our normal business hours 8am - 6pm ET M-F. If you are currently outside of the United States, you can email us at Netsupport2@cvty.com for assistance.
Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Note: Are you a member of Aetna Better Health? Go to www.aetnabetterhealth.com.

Print this Dialog
 

Your Policy Has Expired


You can continue to access your policy information.
After 24 months without active coverage, however, access to this website is terminated.


Just a reminder:

  • If you are not renewing, you may want to print any records you wish to keep.
  • If you have chosen paperless communications, Explanation of Benefits will revert to
    being mailed and you will no longer be able to make a communication preference.
  • You will be unable to access the Health Risk Assessment.


By default, you are viewing data from a terminated policy.


Important note: If you have new coverage under an Aetna plan, please register for access to Aetna Navigator®, your new secure member website. Go to www.aetnanavigator.com.

 
 

Your password has been changed successfully. Please click on continue to enter My Online Services.

 
 

Your login information has been sent to the email address on file with us.