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Accessibility Services

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards.

We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines (link opens in new window) as our corporate standard.

If you are having trouble accessing information on our website, our Customer Service representatives can assist you. Please call them at the number on your member ID Card or at 1-866-213-0805. Relay services for individuals with a hearing disability are available by dialing 711.

If you need a PDF document in an accessible format, you can request it directly by completing this online form.